Understand the friction.
A growing store handles orders, customer messages, and stock updates in separate tools. Staff spend time reconciling information, and customers have limited visibility.
Connect the right information.
Map the order lifecycle, define the source of truth for product and customer data, and identify where integrations would reduce repeated entry.
Build a focused first version.
Create a responsive store, connect the agreed operational tools, and establish support workflows for order questions and exceptions.
Prove the flow before expanding.
Pilot with a limited set of products and representative orders. Check stock updates, payment states, returns, and the handoff to support.
What we would evaluate.
- Checkout completion
- Order data accuracy
- Support response time
Targets would be agreed after establishing a baseline. These are evaluation criteria, not reported results.