What a statement is for
An accessibility statement tells visitors what you are doing to make your website or app accessible, how well it currently meets your chosen standard, and how to get help if something does not work. A clear statement shows commitment and gives people a route to report barriers you have not found yet.
What to include
- Your commitment to accessibility, and the people responsible for it.
- The standard you aim to meet, such as WCAG 2.2 Level AA.
- Your current conformance status, based on an evaluation rather than an assumption.
- Known limitations, with alternatives and planned fixes where possible.
- How to give feedback or request content in another format, with a realistic response time.
- The date of the last review, and how the site was evaluated.
Avoid overclaiming
Statements that say a site is “fully compliant” without supporting evidence can undermine trust, and may create risk if they are not accurate. Describe what has been tested and what is known. Honest statements about known issues, with a plan to fix them, are more useful to visitors than broad guarantees.
Make feedback work
Make sure the contact route in the statement is monitored, accessible itself, and leads to action. Track reports alongside other site issues, reply to the person who raised them, and use recurring reports to prioritize improvements.
Keep it current
Review the statement after significant redesigns, new features, platform changes, or a new audit. Updating the review date and known limitations shows the work is ongoing. W3C provides a free generator that walks through the main sections.
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